Terms and Conditions
for the Purchase of IBM Supplies

Placing Orders
DSP will honor written, fax and telephone orders. Customer is responsible for ensuring that only authorized employees place, change or delete orders and that the orders conform to all DSP order requirements. Customers may not invoke the absence of sufficient authority regarding such orders. In the event there are disagreements with respect to phone orders, the information in the DSP computer system will be deemed correct.

Credit and Payment :
DSP accepts company checks, credit cards ( Visa , MasterCard, and American Express).We also provide Net 30 terms with approved Credit. Three industry trade references and banking information are required for open terms. Corporate financial statements are required for higher credit limits.

Return and Credit Policy Guidelines
All credit claims (short shipments, etc.) must be requested no later than 15 days from invoice date. All requests for proof of delivery must be received within 30 days of invoice date. All requests for returns (other than defective returns) must be requested no later than 30 days from invoice date (this includes sales errors). These orders will be subject to a 15% restocking charge.

To process a credit claim or Return Merchandise Authorization, call 800-218-5207. A Purchase Order number must be provided when requesting an RMA. All products must be returned with an approved Return Authorization (RMA) issued by a DSP Customer Support Representative. The DSP RMA label must be affixed to all boxes to be credited. RMA numbers are valid for 30 days from the date issued. All products returned without prior approval, or boxes sent to DSP without RMA labels, will be returned at Reseller's expense. All returns sent must be sent to the DSP Distribution Center. Returned freight credit will not be issued for errors made by the customer when placing an order. Any return received after 30 days will either be refused or accepted with the contingency that a additional 10% processing fee will be incurred. All products sold as cartons must be returned in full carton quantities, no exceptions.

Restocking Charge
Product returned as defective will be inspected by DSP. If it is found not to be defective, at DSP’s discretion , customer will be subject to a 15% restocking charge, or the product will be returned to customer at their own expense.

Cancellation Policy:
Because of DSP’s state-of-the-art distribution system, the majority of orders are prepared for same day shipment within minutes after the order is received. An order cannot be canceled or changed after it has been released and printed in our Distribution Center. After receiving product, please call DSP to request an Return Authorization (RMA). A 15% restocking fee will be assessed and all freight charges (both ways) are the responsibility of the customer.