CLI, Inc. warrants all CLI products to be free from hardware defects in material and workmanship from the date of purchase throughout the duration of the warranty period. All CLI products are warranted for the base period specified in the published product documentation, or according to the optional terms and length determined at the time of purchase. Please refer to the warranty code on the original invoice, the table below, or the packing slip to determine the exact warranty length and terms purchased, or contact CLI for exact warranty purchased.

CLI products are products that bear the brand of Computer Lab International or CLI, Inc., and not the brand or name or mark of another manufacturer. CLI products are warranted directly by CLI.

The date of purchase will be determined by a valid proof of purchase or by the product purchase history database maintained by CLI.

A valid proof of purchase must be machine printed on a business-class invoice form and include the following information:

• Name and address of company CLI products were purchased from
• Purchase date
• All serial numbers of products purchased

During the warranty period, CLI will, at its option, either replace a defective product with a new or refurbished product, or repair the defective product with new or rebuilt parts, at no charge except as stated below. The defective parts or product that are replaced become the property of CLI.

How To Request A Return Authorization (RA) Number
To obtain warranty service, the customer must first request an RA number from CLI Technical Support before returning the defective product for service. CLI Technical Support can be contacted via the following methods:

• Email: support@computerlab.com
• Phone: 714-572-8000

Defective products returned to CLI without an RA number will not accepted or repaired.

Once the RA has been issued, CLI will either advance ship the replacement product (Advanced Replacement Warranty) or the customer will return the defective product (Return To Factory Warranty) to CLI for repair/replacement, depending on the warranty option purchased.

For CLI Products Covered Under Advanced Replacement Warranty
Once the RA number has been requested, CLI will ship the customer a replacement product the same day (for all RAs issued by 2:00 PM Pacific time) or the next day (for all RAs issued after 2:00 PM Pacific time), at CLI’s expense.

Inside the replacement product carton, the customer will find the replacement product, return label (addressed to CLI with the RA number) and return instructions. The customer must:

• Pack the defective product in the replacement product carton and materials
• Write the RA number on the outside of the carton
• Ensure that the RA number is clearly visible on the address label.
• Insure it (or assume the risk of loss / damage during shipment)
• Prepay all shipping charges for the shipment back to CLI

The customer is responsible for returning the defective product (shipment prepaid) to CLI within 30 days or the customer will be invoiced for the full published retail price of the replacement product, and all RA privileges will be suspended until the defective product is returned or the invoice is settled.

Upon receipt of the defective product by CLI, the replacement product will assume the remaining warranty length and terms of the original unit.

For CLI Products Covered Under Return-to-Factory Warranty
Once the RA number has been requested, the customer is responsible for shipping the defective product back to CLI. The customer must:

• Pack the defective product in its original shipping materials and carton (or equivalent)
• Write the RA number on the outside of the carton
• Ensure that the RA number is clearly written on the address label.
• Insure it (or assume the risk of loss / damage during shipment)
• Prepay all shipping charges for the shipment back to CLI

For CLI Products That Are Dead On Arrival (DOA)
If a new CLI product fails within the first thirty days after purchase, CLI will replace the defective product at CLI's expense. Please follow the process for CLI Products Covered Under Advanced Replacement Warranty above.

Standard Warranty Limitations
This warranty does not apply to products damaged due to negligence, misuse, improper installation or abuse by the customer; water, fire, or other physical or liquid agents; acts of God; improper electrical power, power failures, power surges or other electrical problems; lightning or other storm conditions; excessive or inadequate heating or air conditioning; repair, modification, or installation of options or parts by anyone other than CLI; or any problems created by improper shipping or handling.

This warranty shall also be invalid if the product’s serial number has been removed, defaced or altered in any way.

This warranty does not apply to keyboards or mice purchased from CLI. Keyboard and mice are covered under a one-year, Return-to-Factory warranty only, unless Advanced Replacement Warranty coverage is purchased. Please contact CLI for purchase details.

CLI’s OBLIGATION IS TO REPAIR OR REPLACE THE DEFECTIVE UNIT. THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, EXCEPT AS EXPLICITLY STATED HEREIN. CLI SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY BREACH OF WARRANTY OR DAMAGES DUE TO NEGLIGENCE.